Terms & Conditions
Anything shown on the shop page can be ordered. Packing and postage charges will be added during the checkout process. At the moment, you can only pay with Bank Transfer. www.tomaskral.ch is a website administrated by Tomas Kral Product Design Studio. Within these terms of business it shall be know as Tomas Kral Product Design Studio. By using the Tomas Kral Product Design Studio website, you are agreeing to all of the Terms & Conditions, as may be updated by us from time to time. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend any offers without notice.
Privacy & Payments
Tomas Kral does not receive and does not collect credit card information. All payments are made through Bank Transfer service using their security encryption system for all information. We collect some personal information which is necessary to complete your order, and by providing this information you agree that you do not object to us contacting you while processing your order by telephone, email, or in writing and you confirm that you do not consider any of these reason to be in breach of your rights. Your personal information will only be used for Tomas Kral activities and never disclosed to an outside company.
Orders & Stock
Our products can be delivered anywhere in the world through Swiss Post. Packaging and postage charges are not included in the unit price of each item will be added during the checkout process. Delivery charges are non refundable in all circumstances.
All orders (unless specified otherwise) are dispatched once a week using Swiss postal service. Delivery varies based on your location. In some cases it may take up to three or four weeks for your goods to arrive. All goods will be sent to the address you provided. By placing an order with us you agree to pay for the goods in full with your own funds or with funds you are authorised to use. You should check the goods within 48 hours of arrival and inform us within this period of any damages due to delivery. Where possible we keep items in stock, however from time to time some items may be out of stock. If your order is out of stock we will inform you directly by email.
Quality & Care
All the products are using selected high-quality materials and processes. In order to preserve the accessories or items, we’d like to suggest you some simple precautions that will keep its beauty unchanged through time.
Do not clean with alcool-based detergents or aggressive soaps or solvents.
Do not use abrasive tools.
Do not put into dishwasher.
To clean, gently swipe with a soft cloth dampened with water.
To remove dust, preferably use static and soft brushes.
Delivery & Returns
All orders (unless specified otherwise) are dispatched once a week through a postal service. Delivery varies based on your location. In some cases it may take up to three or four weeks for your goods to arrive. You will be able to see the total before paying. We cannot deliver to a PO Box address. If your goods are faulty, please email us at email@example.com within 3 days of reception and we will advise you how to proceed. If possible, please describe the problem and send us some images. If you would like to return an item, please read the below information. We hope that you will be delighted with your order, however if you are unhappy with a product for a particular reason, please contact us at firstname.lastname@example.org and let us know why you would like to return the item.
If your return has been approved by us,
please post the items back to us at:
Tomas Kral Product Design Studio
Route Aloys-Fauquez 128bis
Please do not send the item back until you have contacted us first. No refunds or exchanges will be made for items returned without prior communication and agreement. If your Return is approved, items must be returned in perfect and saleable condition together with the original packaging within 14 days of receipt, and we will offer you an exchange, refund or credit depending on the nature of the Return. As stated in “Quality and Care” section, Tomas Kral uses only high-quality and selected material in manufacturing its products, so a specific care must be used when cleaning or using them. Therefore, any request of returns involving faults deriving from ignoring mentioned rules won’t be accepted. You will be responsible for returning the goods to us, we strongly advise you package the items very carefully and use insured delivery with a proof of postage certificate. We regret we cannot accept liability for goods lost or damaged in transport. Returns and exchanges will be processed as soon as possible after arrival. Items are returned at your expense, this does not affect your statutory rights. We regret that postage costs incurred with your order are direct costs and cannot be refunded except in the case of cancellations prior to dispatch. We cannot be responsible for interest charges made by your Bank company whilst waiting for returns to be refunded to your account.
The author assumes no responsibility for the correctness, accuracy, timeliness, reliability, and completeness of the content and information provided.
Liability claims against the author for damages of a material or immaterial nature, which have arisen from access to, use, or nonuse of published information, through misuse of the connection, or technical faults are excluded.
All offers are nonbinding. The author expressly reserves the right to change parts of or the entire website without prior notice and to add to, delete, or cease publication temporarily or permanently.
Liability for links
References and links to third-party websites are outside of our responsibility. Any liability is denied for such websites. Access to and use of such websites are undertaken entirely at the user’s own risk.
Copyright and any other rights relating to texts, illustrations, photos, or other files on the website are the exclusive property of Stiftung Swiss Innovation Park or specifically mentioned owners. The written consent of the copyright holder must be obtained in advance of the reproduction of any material.
Based on Article 13 of the Swiss Federal Constitution and the federal data protection provisions (Federal Act on Data Protection, FADP), each person has the right to privacy and to protection from misuse of their personal data. We comply with these provisions. Personal data will be treated in strict confidence and neither sold nor forwarded to third parties.
In close cooperation with our hosting providers, we strive to protect the databases as much as possible from outside access, data loss, misuse, or fraud.
When accessing our web pages, the following data is stored in log files: IP address, date, time, browser request, and general information transmitted to the operating system or browser. This usage data forms the basis for statistical and anonymous evaluations so that trends can be identified with which we can improve our services accordingly.
This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses “cookies” – text files that are stored on your computer to help analyze your use of the website. The information generated by the cookies about your use of this website is normally transferred to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be truncated within member states of the European Union or other parties to the Agreement on the European Economic Area.
Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. Google will use this information to evaluate your use of the website, in order to compile reports about the website activities for the website operator, and in order to provide additional services relating to website activity and Internet use. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not link the IP address transferred by your browser as part of Google Analytics with any other data held by Google.
You can prevent the installation of cookies with a corresponding setting in your browser software. However, we point out that you may not be able to use all features of this website to the full extent in this case. By using this website, you agree to Google processing the data collected about you in the manner described above and for the purpose named above.